G&Z Customer Service

G&Z's relationship with contractors does not end with the delivery of the machine. The delivery of the machine is just the beginning of a long-term partnership. The G&Z team of parts and service experts are always there to help customers with any questions they may have concerning the machine along with support with mix design analysis, jobsite logistics, and smoothness achievement. G&Z understands that time is truly money when concrete is not being placed. The entire G&Z staff guarantees short response times and fast solutions.

 

G&Z Parts Department G&Z Parts Department

As a company, we pride ourselves in our customer service.  That is why we stock parts at our facility to ensure availability when a customer needs it. If we don’t have it, we’ll find it for you quickly. With G&Z it’s not necessary to talk to an under stocked distributor. Customers speak directly to the manufacturing plant in Ripon, CA.  If you do not know the part number G&Z's staff can promptly locate the correct part for your machine and in many instances have it shipped the same day.

G&Z Service Department G&Z Service Department

Our service techs not only intimately know the equipment but also the concrete paving process. The service department is reachable 24/7 by phone and e-mail. They assist not only in commissioning, training and teaching the best maintenance practices of G&Z equipment, but also consulting in the areas of mix design analysis and construction techniques. Our goal is to see your paver perform above and beyond any specifications or expectations.